1. Introduction to Warranty Policy

Welcome to wrivon.xyz. We are committed to providing high-quality products with excellent after-sales services. This warranty policy is designed to provide you with detailed information about your warranty rights when purchasing products from us. Please read the following terms carefully to understand your entitlements.

2. Covered Products

Warranty coverage applies to all products purchased directly from wrivon.xyz and registered with a valid warranty. To be eligible for warranty, the products must meet the following criteria:

  • The product remains intact and is not damaged by user error.
  • The product is within the warranty period.
  • A valid purchase receipt or proof of purchase is required.

3. Warranty Period

Each product is covered under warranty for a specific period depending on the type of product and accompanying terms. Typically, the warranty period ranges from 6 months to 2 years. You can refer to the specific warranty period for each product on our website or contact us for further details.

4. Scope of Warranty

Our warranty policy covers technical defects, manufacturing faults, or issues related to product quality. Specifically:

  • Product malfunction or failure to function as intended.
  • Defective parts due to manufacturing errors.
  • Damage caused during shipping.

5. Exclusions from Warranty

Warranty coverage does not apply in the following cases:

  • Damage caused by user error, such as drops, impacts, or exposure to moisture or chemicals.
  • Products outside the warranty period.
  • Accessories not covered by the warranty policy.
  • Products repaired or modified by third parties not authorized by us.

6. Warranty Claim Process

If you encounter an issue with a product and wish to request a warranty, please follow these steps:

  • Step 1: Contact us via email or phone to report the issue.
  • Step 2: Provide product details, including the product code, purchase receipt, and a description of the issue.
  • Step 3: Carefully package the product and send it to the warranty address we provide.
  • Step 4: We will assess the issue and make a decision regarding the warranty. If the product is eligible, we will repair, replace, or return the product to you.

7. Repair or Replacement of Products

If your product is eligible for warranty, we will provide one of the following options:

  • Repair: We will repair the product free of charge and return it to you as soon as possible.
  • Replacement: If the product cannot be repaired, we will replace it with a new product or one of equivalent value.
  • Refund: In special cases, we may refund your money if the product cannot be repaired or replaced.

8. Warranty Costs

We will cover all costs related to the repair or replacement of the product, including shipping fees and other associated costs if the product is covered by the warranty. However, if the fault is not due to a manufacturing error or if the product is not eligible for warranty, you will be responsible for these costs.

9. International Warranty

If you purchase a product from wrivon.xyz from any country worldwide, the product will still be covered under our warranty terms. However, you should be aware that international shipping costs and warranty processing times may be longer than domestic claims.

10. Additional Terms and Conditions

  • This warranty policy applies only to products purchased from wrivon.xyz or our authorized dealers.
  • All warranty claims must be made within the valid warranty period.
  • We reserve the right to modify this warranty policy without prior notice. You can check for the latest warranty policy updates on our website.

11. Contact Us

If you have any questions regarding our warranty policy, please contact us via the following methods: