1. Introduction to the Return Policy

Welcome to the return policy of Wrivon.xyz! We are committed to providing you with high-quality products and excellent services. However, if for any reason you are not satisfied with your purchase, we offer a flexible and easy return policy to ensure your satisfaction.

2. Conditions for Returns

To be eligible for a return, you must meet the following conditions:

  • The product must be returned in its original, unused condition, without any damage or alterations.
  • The returned product must have all the original tags, labels, and packaging intact.
  • The return request must be made within 30 days from the date of receiving the product.
  • Your order should not have been used for commercial or business purposes.

3. Cases Eligible for Return

We offer returns under the following circumstances:

  • Damaged or faulty products: If the product you received is damaged or faulty due to shipping, please contact us immediately for assistance.
  • Incorrect products: If the product you received does not match the description on the website, you are entitled to request a return.
  • Disatisfaction with the product: If you are not satisfied with the product for any reason (excluding dissatisfaction with the appearance), you can request a return.

4. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team via email or phone number provided on the Wrivon.xyz website. We will ask you to provide details of the product and the reason for your return.
  • Step 2: Once your return request is approved, we will send you instructions on how to return the product. We will provide you with a return label to complete the process.
  • Step 3: You send the product back to us at the address we provide. Return shipping costs will be your responsibility unless the product is faulty or incorrect.
  • Step 4: Once we receive the product, we will inspect it and issue a refund to your original payment method or in the form of a store credit.

5. Non-Returnable Items

We cannot accept returns under the following circumstances:

  • Products that have been used, damaged, or altered from their original condition.
  • Products that are returned after the specified time frame (30 days).
  • Discounted or promotional items are not eligible for return.
  • Products damaged due to user error (e.g., incorrect storage, improper use).

6. Refund Policy

When your return request is approved, we will issue a refund to the payment method used for the purchase. Refund processing may take 7-10 business days, depending on the policies of the bank or payment provider.

7. Exceptions to the Return Policy

Certain products are excluded from our return policy. These include, but are not limited to:

  • Health-related products (such as medicine, vitamins, cosmetics, etc.).
  • Customized or special-order products (including products with names, designs, or special requests from customers).

8. Customer Support

We are always ready to assist you throughout the return process. If you have any questions or need assistance, please contact us through the following channels:

9. Policy Updates

This return policy may be updated periodically. Any changes will be notified on our website at Wrivon.xyz. Please review the return policy before each purchase to ensure you are up to date with the latest terms.